Guest Agreement
These terms explain how bookings, payments, stays, event reservations, website use, and guest responsibilities work at Clickashare Hotels.
Last Updated: September 28, 2026Welcome to Clickashare Hotels. These Terms & Conditions explain the rules that apply when you use our website, make a reservation, book an event space, complete a payment, or use our hotel and hospitality services.
Please read these terms carefully before making a booking or using our services.
By accessing our website, submitting a booking request, making payment, checking in, attending an event, or using our services, you agree to these Terms & Conditions and any booking-specific conditions shown during reservation.
You must be legally able to enter into agreements and provide accurate information when using our website or booking services. Bookings made on behalf of another guest must be made with proper authority.
Room reservations are subject to availability, booking confirmation, applicable rates, and any conditions displayed during the booking process. A booking request is not guaranteed until it has been accepted or confirmed by the hotel through the website, email, SMS, WhatsApp, phone, or another official communication channel.
Guests are responsible for providing complete and accurate names, contact details, stay dates, guest counts, room selections, special requests, and payment information. The hotel may not be responsible for delays or errors caused by inaccurate information.
Rates may vary by room type, date, season, occupancy, promotion, availability, package, or booking channel. Prices shown on the website are intended to be accurate, but obvious errors may be corrected before confirmation.
Applicable taxes, service charges, tourism levies, extra guest charges, late checkout charges, damages, minibar items, laundry, food and beverage, event extras, or other incidental charges may be added where applicable.
Payment may be required before arrival, during online checkout, by bank transfer, at check-in, during the stay, or according to the terms displayed for the selected booking. Some bookings, promotions, packages, or event reservations may require full or partial payment before confirmation.
Accepted payment methods may include cash, card, online payment gateway, bank transfer, or any other payment option made available by the hotel. Available methods may differ by booking type or transaction.
By submitting payment details or proof of payment, you authorize the hotel and its payment providers to process the relevant charges, verify payment, and update the booking status accordingly.
For bank transfer payments, bookings may remain pending until the transfer is received, verified, and matched with the booking reference. Guests should use the correct booking reference and may be asked to provide proof of payment.
Booking confirmation may be provided by website confirmation page, receipt, email, SMS, WhatsApp, or direct hotel communication. Guests should review all confirmation details and notify the hotel promptly if anything is incorrect.
Check-in and check-out times are subject to the hotel policy displayed during booking or communicated by the hotel. Early check-in and late check-out are subject to availability and may attract additional charges.
Guests may be required to present valid identification, booking reference, payment confirmation, or other verification documents at check-in or when attending an event.
Where applicable, the hotel may request a refundable security deposit or payment guarantee for rooms, event spaces, incidentals, or potential damages. Refunds may be subject to inspection and settlement of outstanding charges.
Cancellation, modification, and refund conditions may vary depending on the selected room, rate plan, promotion, package, event booking, or terms displayed during reservation. Guests should review the applicable conditions before confirming a booking.
Refund eligibility depends on the booking type, payment method, cancellation timing, rate plan, promotion, event conditions, and any applicable bank or payment processor rules. Approved refunds may take time to process.
If a guest does not arrive for a confirmed booking and does not cancel according to the applicable terms, the booking may be treated as a no-show. Charges or forfeiture of prepayments may apply depending on the booking conditions.
Requests to change booking dates, room type, guest count, event date, venue, or other details are subject to availability and approval. Price differences or additional charges may apply.
Room assignments and availability may change until confirmed by the hotel. Special requests such as bed preference, room location, decorations, accessibility needs, or additional amenities are not guaranteed unless expressly confirmed.
Guest numbers must match the booking details and hotel occupancy limits. Extra guests, children, or additional beds may require approval and may attract additional charges.
Pets, smoking, vaping, and similar activities are subject to hotel policy and local rules. Cleaning fees, damage charges, or penalties may apply where policy is breached.
Guests must behave respectfully, follow hotel rules, avoid disturbing others, comply with safety instructions, and use hotel facilities responsibly. The hotel may refuse service or require a guest to leave for unsafe, unlawful, abusive, or disruptive conduct.
Guests may be responsible for loss, damage, theft, excessive cleaning, or misuse of hotel property caused by themselves, visitors, event attendees, or invited third parties.
Guests and visitors must follow hotel security, parking, visitor, pool, gym, restaurant, event, noise, and safety rules. Access to some areas may be restricted to registered guests, staff, or authorized visitors.
Event bookings are subject to venue availability, event details, guest capacity, approved setup, payment terms, and confirmation by the hotel. Event reservations may require deposit, full payment, or staged payments depending on the booking conditions.
Event payments may be made online, by bank transfer, or through other approved channels. Event cancellation, modification, refund, setup, catering, and vendor conditions may vary by event type, package, date, and written agreement.
Restaurant, bar, room service, banquet, catering, and menu items are subject to availability, operating hours, and pricing at the time of order or event confirmation. Outside food or drinks may require prior approval.
The hotel may help arrange third-party services such as transport, tours, entertainment, vendors, payment processors, or delivery services. These providers are responsible for their own services and terms.
You may use the website for lawful enquiries, bookings, information, and communication with the hotel. You must not misuse the website, attempt unauthorized access, interfere with its operation, or submit harmful content.
Website text, images, logos, layout, graphics, and other materials are owned by or licensed to the hotel unless otherwise stated. They may not be copied or reused without permission.
You must not use the website or hotel services for fraud, unlawful activity, harassment, spam, security breaches, false bookings, unauthorized reselling, or activities that harm the hotel, guests, staff, or other users.
We aim to keep website information accurate and current, but descriptions, images, prices, amenities, availability, and policies may change. The hotel may correct errors and update information without prior notice.
Our website may contain links to external websites or third-party tools. We are not responsible for their content, security, availability, or privacy practices.
Personal information is handled according to our Privacy Policy. Please review our Privacy Policy for details on how guest and website visitor information is collected, used, protected, and shared. Read our Privacy Policy.
The website may use cookies and similar technologies for security, preferences, analytics, and functionality. Cookie use is explained further in our Privacy Policy.
By providing contact details, you agree that the hotel may contact you about bookings, payments, receipts, enquiries, event arrangements, service updates, and, where permitted, promotional offers.
To the extent permitted by law, the hotel is not liable for indirect loss, loss of opportunity, service interruptions outside our control, third-party provider failures, guest misuse, or events beyond reasonable control.
The hotel is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, fire, flood, strikes, government action, power or network failure, public health emergencies, civil unrest, or similar events.
You agree to be responsible for losses, claims, damages, or expenses caused by your breach of these terms, misuse of services, unlawful conduct, or damage caused by you, your guests, visitors, or event attendees.
These Terms & Conditions are governed by applicable laws in the location where the hotel operates, unless mandatory consumer protection laws provide otherwise.
If a dispute arises, please contact the hotel first so we can try to resolve it promptly and fairly. Unresolved disputes may be handled through appropriate negotiation, mediation, courts, or authorities with jurisdiction.
We may update these Terms & Conditions from time to time. The latest version will be posted on this page with an updated date. Continued use of the website or services means you accept the updated terms.
If any part of these terms is found invalid or unenforceable, the remaining sections will continue to apply as far as legally possible.
If you have questions about these Terms & Conditions, your booking, payment, stay, or event reservation, please contact Clickashare Hotels.